Terms & Conditions

Belgique

AGREEMENT – HELLY HANSEN

1. PARTIES

Le site Web www.hellyhansen.com (le « site Web ») est un site exploité par Helly Hansen Benelux B.V. (le « marchand »), dont le numéro d’entreprise est le 0419669708 et l’adresse est le Lange Nieuwstraat 44, NL-2000, Antwerpen, Belgium. Le numéro de TVA du vendeur est BE0419669708.

L’acheteur est la personne qui effectue la commande (« l’acheteur »). Le marchand offre les produits (« produits ») affichés sur le site Web.

Ces conditions de vente, de même que la commande et la confirmation de commande, constituent la base contractuelle totale de l’achat (l’« entente »).

2. PRIX

Les prix affichés sur le site Web n’incluent pas toutes les taxes applicables.

Les renseignements sur le montant total à payer par l’acheteur, y compris les droits environnementaux, le cas échéant, et tous les autres frais et coûts de livraison, ainsi que les détails de chaque article compris dans le montant total, sont affichés dans la commande (« commande ») avant que le paiement ne soit effectué. Tous les prix, frais et coûts sont en dollars canadiens.

3. CONCLUSION DE L’ENTENTE

Le marchand accusera réception de la commande de façon électronique. Toutes les commandes doivent être acceptées par le marchand. Puisque l’accusé de réception ne constitue pas l’acceptation de la commande, le marchand confirmera l’acceptation à l’acheteur en lui envoyant un courriel confirmant que le produit a été expédié (la « confirmation de commande »). Il incombe à l’acheteur de vérifier la confirmation de commande afin de s’assurer de l’exactitude de la commande relativement à la quantité, au type de produit, au prix, etc. Toute différence entre la commande et la confirmation de commande doit être signalée au marchand dès que possible, soit en cliquant sur le lien « Pour nous joindre » au www.hellyhansen.com/customer-service ou en composant le 1 866 376 4183.

Dans la mesure où la loi le permet, le marchand ne peut être tenu responsable des erreurs d’écriture ou de frappe présentes dans la communication avec l’acheteur, et il n’y est pas lié.

Si le produit est en rupture de stock, le marchand peut offrir à l’acheteur des renseignements sur des produits substituts.

Le marchand se réserve le droit d’annuler des commandes effectuées par des acheteurs agissant dans la pratique du commerce.

Afin de pouvoir faire des achats sur le site www.shop.hellyhansen.com, l’acheteur doit avoir atteint l’âge de la majorité dans sa province de résidence.

4. PAIEMENT

Le marchand accepte les paiements par MasterCard, Visa et Paypal. Il ne facturera pas le montant de l’achat sur la carte de débit ou de crédit de l’acheteur avant que le produit n’ait été expédié. Le marchand peut refuser la commande de l’acheteur si le paiement par carte de débit ou de crédit est refusé.

5. LIVRAISON ET AUTRES

La livraison sera effectuée à l’adresse indiquée sur la confirmation de commande. L’acheteur choisit une méthode de livraison parmi les choix offerts au moment de passer la commande.

La date de la livraison dépendra de la méthode de livraison choisie et apparaîtra sur la confirmation de commande.

6. RISQUES LIÉS AU PRODUIT

La propriété du produit sera transférée à l’acheteur seulement lorsque le marchand aura reçu le paiement complet de toutes les sommes dues relativement au produit. Si le délai de livraison est atteint et que l’acheteur omet de prendre possession du produit une fois que celui ci est disponible, l’acheteur est alors responsable de la perte du produit ou des dommages causés à celui ci.

7. DROIT D’ANNULATION

L’acheteur peut annuler l’achat du produit conformément aux lois provinciales applicables. Le droit d’annulation peut être exercé, en vertu de ces lois et avant la livraison du produit, même si le produit n’est pas défectueux.

8. Politique de retour :

NOUS OFFRONS UNE POLITIQUE DE RETOUR GRATUIT DE 30 JOURS

Si vous n’êtes pas satisfait de votre produit, quelle qu’en soit la raison, vous pouvez nous le retourner ou l’échanger contre une taille ou une couleur différente dans les 30 jours suivant sa réception. Nous vous rembourserons intégralement le prix payé pour le(s) article(s) retourné(s).

COMMENT RETOURNER UN PRODUIT :

Pour retourner un produit, veuillez consulter le site https://www.hellyhansen.com/fr_be/returns et enregistrez votre retour auprès de nous.

-Vous pouvez ensuite renvoyer le produit gratuitement en utilisant le code-barres fourni lors de l’enregistrement de votre retour en ligne.

-Veuillez conserver votre preuve d’affranchissement.

COMMENT DEMANDER UN ÉCHANGE :

Pour échanger un produit contre une taille ou une couleur différente, veuillez consulter le site https://www.hellyhansen.com/fr_be/returns et enregistrez votre échange avec nous.

-Nous commanderons votre nouvel article et vous pourrez ensuite renvoyer gratuitement le produit non désiré en utilisant le code-barres fourni lors de l’enregistrement en ligne de votre retour.

-Veuillez conserver votre preuve d’affranchissement.

LES ARTICLES PEUVENT ÊTRE RETOURNÉS/ÉCHANGÉS SOUS LES CONDITIONS SUIVANTES :

-Les produits n’ont été ni lavés ni utilisés (vous pouvez bien sûr essayer l’article)

-Le produit est placé dans son emballage d’origine et ce dernier n’est pas endommagé (un emballage ouvert avec soin peut être retourné)

-Toutes les étiquettes sont attachées

-Le produit est complet (par ex., les deux éléments d’une paire doivent être retournés)

-Vous avez conservé une preuve d’envoi au cas où votre retour serait perdu durant le transport

IMPORTANT : Si vous nous envoyez vos retours sans contacter le service client ni obtenir votre numéro de retour, nous ne serons peut-être pas en mesure de traiter votre retour, et nous ne pourrons pas garantir de remboursement.

9. PRODUIT NE CORRESPONDANT PAS À LA COMMANDE, DÉFECTUEUX OU ENDOMMAGÉ AU COURS DE LA LIVRAISON

Lorsque l’acheteur reçoit le produit, il lui incombe de vérifier si celui ci correspond à la commande, s’il a été endommagé au cours du transport ou s’il est défectueux. Dans l’un ou l’autre des cas, l’acheteur doit en informer le marchand conformément à la section 10. Le marchand remboursera ou échangera alors les produits endommagés, défectueux ou qui ne correspondent pas à la commande.

10. CRÉCLAMATIONS EN CAS DE PRODUITS DÉFECTUEUX, ET DÉLAIS ALLOUÉS POUR LES RÉCLAMATIONS EN CAS DE RETARDS

Si, après la livraison, l’acheteur constate que le produit est défectueux, il doit en informer le marchand, et ce, dans un délai maximal de deux mois après avoir remarqué le défaut. Toutes les réclamations et tous les avis de défectuosité doivent être transmis par écrit, soit en cliquant sur le lien « Pour nous joindre » au www.hellyhansen.com/customer-service ou en communiquant avec le marchand au 800 766 40.

11. DÉFAILLANCE DU MARCHAND

Si le produit est défectueux, ou si le marchand n’expédie pas le produit ou l’envoie plus tard que le délai de livraison prévu, et que le défaut et/ou le retard ne relèvent pas de l’acheteur ou de circonstances démontrant la responsabilité de l’acheteur, ce dernier peut exercer ses droits d’annulation en vertu des lois provinciales applicables. Le marchand sera alors responsable des frais de retour des produits retournés conformément à la présente section.

12. DÉFAUT DE PAIEMENT DE L’ACHETEUR

Si l’acheteur ne respecte pas ses obligations en vertu de la présente entente, et que cette non exécution des engagements ne relève pas du marchand ou de circonstances démontrant la responsabilité du marchand, ce dernier peut, selon les circonstances, exercer ses droits en vertu des lois provinciales applicables.

Si l’acheteur n’effectue pas le paiement conformément à la présente entente, le marchand a le droit de confirmer l’entente et d’exiger que l’acheteur paie le montant total (engagement). En cas de violation substantielle de l’obligation de paiement ou d’autres violations substantielles du contrat, le marchand peut mettre fin à l’entente. Le marchand peut également choisir d’annuler l’entente si l’acheteur n’effectue pas le paiement dans un délai prolongé raisonnable déterminé par le marchand.

13. FRAIS RELATIFS AUX INTÉRÊTS MORATOIRES ET AU RECOUVREMENT DE DETTES

Si l’acheteur n’effectue pas le paiement en vertu de l’entente, le marchand peut percevoir des intérêts de 1,8 % (taux d’intérêt annuel de 18 % en vigueur).

Si l’acheteur omet d’effectuer le paiement, le marchand peut, en donnant un préavis, soumettre la réclamation au recouvrement de dettes. L’acheteur est alors responsable des frais en vertu des lois provinciales applicables en matière de recouvrement.

14. RENSEIGNEMENTS PERSONNELS – CONFIDENTIALITÉ

Le marchand traitera les renseignements personnels de l’acheteur tout en respectant ses obligations en vertu de l’entente. Les renseignements personnels des acheteurs de moins de 16 ans ne seront pas recueillis sans le consentement d’un parent ou du tuteur légal de l’acheteur.

Si l’acheteur a accordé son consentement (ou si un parent ou le tuteur légal d’une personne de moins de 15 ans a accordé son consentement), le marchand peut utiliser les renseignements personnels à d’autres fins, comme pour envoyer du matériel publicitaire ou des renseignements sur des produits. Un tel consentement volontaire et informé peut être donné par l’acheteur au moment de conclure l’entente.

Si l’acheteur a des questions au sujet de la collecte, de l’utilisation, de la divulgation ou de la conservation de ses renseignements personnels, s’il souhaite retirer son consentement ou modifier ses renseignements personnels, il peut communiquer avec l’agent du service de la protection de la vie privée du marchand par téléphone en composant le 604 587 7083, ou par courriel au marshall.rutman@hellyhansen.com.

L’acheteur peut consulter la politique de confidentialité du marchand en cliquant sur le lien suivant : www.hellyhansen.com/about-us/privacy-policy.

15. DISSOSIABILITÉ

Si l’une des sections des modalités de la présente entente et de la confirmation de commande sont jugées invalides, les autres sections continueront d’être valides et exécutoires. Rien dans la présente entente ne porte atteinte aux droits des consommateurs prévus par la loi, lesquels ne peuvent faire l’objet ni d’une renonciation, ni d’une limitation dans le cadre d’un contrat.

16. RÈGLEMENT DE LITIGES ET JURIDICTION

Les parties doivent essayer de régler les litiges à l’amiable. Si une entente à l’amiable ne peut être conclue, la question devra être réglée devant les tribunaux.

La présente entente est régie par la loi fédérale et les lois néerlandaises applicables. Le procès aura lieu en Hollande.

Canada

AGREEMENT – HELLY HANSEN

PARTIES

The website www.hellyhansen.com (the “Website”) is a site operated by Helly Hansen Leisure Canada company number 13397901, (the “Seller”), whose registered address is at 12033 Riverside Way, Suite 301, V6W 1K6 Richmond, BC, Canada. The Seller may be contacted by phone 1-866-435-5902.

The Buyer is the person stated as Buyer in the Order (the “Buyer”). The Seller supplies the products (“Products”) listed on the Website.

These conditions of sale constitute, together with the Order and the Order Confirmation, the total contractual basis for the purchase (the “Agreement”).

PRICES

The prices referred to in the Website do not include all applicable taxes.

Information about the total amount to be paid by the Buyer, including environmental fees, where relevant, and all other fees and delivery costs, and the purchase specification of each element of the total price, is given in the order (“Order”) before payment is made. All prices, fees, charges and costs are listed in Canadian dollars.

ENTERING INTO THE AGREEMENT

The Seller will acknowledge receipt of the Order electronically. All Orders are subject to acceptance by the Seller. As the acknowledgement of receipt is not acceptance of the Order, the Seller will confirm such acceptance to the Buyer by sending an e-mail that confirms that the Product has been despatched (the “Shipping Confirmation”). The Buyer shall review the Shipping Confirmation for any non-compliance with the Order both in terms of numbers, type of Product, price etc. Any discrepancy between the Order and the Shipping Confirmation shall be reported to the Seller as soon as reasonably possible either by clicking the contact us button www.hellyhansen.com/customer-service or by calling the Seller at 1-866-435-5902.

To the extent permitted by law, the Seller cannot be held liable for and is not bound by writing or typing errors occurring in the communication with the Buyer.

Where the Product is out of stock, the Seller may offer the Buyer information about alternative Products.

The Seller reserves the right to cancel Orders made by Buyers acting in the course of trade.

In Order to be able to shop at www.shop.hellyhansen.com , the Buyer must be over the age of majority in his or her province of residence.

PAYMENT

The Seller accepts payment with MasterCard, Visa and Paypal. The Seller will not charge the Buyer’s debit or credit card until the Product has been despatched. The Seller may decline the Buyer’s Order if the payment through the Buyer’s debit or credit card is declined.

DELIVERY ETC.

Delivery will be made to the address stated in the Order Confirmation. The Buyer chooses the method of delivery from the choices offered upon Ordering.

The date of delivery will depend on the Buyer’s chosen method of delivery and will appear in the Order Confirmation.

THE RISK FOR THE PRODUCT

Ownership of the Product will only pass to the Buyer when the Seller receives full payment of all sums due in respect of the Product. If the time of delivery has arrived and the Buyer fails to have the Product delivered to him after the Product is made available to the Buyer, the Buyer will be responsible for any loss of or damage to the Product.

RIGHT OF CANCELLATION

The Buyer may cancel the purchase of the product pursuant to applicable provincial laws. The right of cancellation may, subject to such laws, be exercised even if the product is free from defects and prior to the product being delivered. As our systems are automated the option to cancel before shipment is extremely limited so in most cases the buyer can cancel by refusing delivery of the goods or using our returns service.

Return Policy:

WE OFFER A 30-DAY RETURN POLICY

If you are not satisfied with your product for any reason, you can return it to us or exchange for a different size or color within 30 days of receiving it. We will issue you a full refund for the price you paid for returned item(s).

FINAL SALE: Final sale items are not eligible for returns or exchanges.

HOW TO RETURN A PRODUCT:

To return a product, please visit https://www.hellyhansen.com/en_ca/returns and register your return and obtain your UPS shipping label.

-You can then send the product back with the shipment label provided by us on the outside of the box.

-Please hold on to your proof of postage.

HOW TO REQUEST AN EXCHANGE:

To exchange a product for a different size or color, please visit https://www.hellyhansen.com/en_ca/returns and register your exchange and obtain your UPS shipping label.

-We will order your new item and you can then send the product back with the shipment label provided by us on the outside of the box.

-Please hold on to your proof of postage.

ITEMS MAY BE RETURNED/EXCHANGED IF:

-The products are unwashed and unused (you can of course try the item on for fit)

-The product is in its original undamaged packing (a carefully opened package is fine)

-All tags are attached

-The product is complete (e.g. both items of a pair must be returned)

-You have kept your proof of postage in case the return is lost in transit

IMPORTANT: If you send us your returns without contacting customer service and acquiring the return number we may not be able to process your return, and cannot guarantee a refund.

PRODUCT NOT IN ACCORDANCE WITH ORDER, DEFECTIVE OR DAMAGED ON DELIVERY

When the Buyer receives the Product, he/she should examine whether or not the Product is in accordance with the Order and whether the Product has been damaged during transport or whether the Product suffers from defects. If the Product is not in accordance with the Order, has been damaged during transport or suffers from defects, the Buyer must give notice to the Seller in accordance with section 9. The Seller will refund or replace Products which are damaged, defective or not in accordance with the Order on delivery.

CLAIMS IN THE EVENT OF DEFECTS AND PERIOD ALLOWED FOR CLAIMS IN THE EVENT OF DELAYS

If at any time after delivery the Product is found to be defective, the Buyer must, within reasonable time after the Buyer became aware of the defect, send a notice to the Seller of the defect. This must be done no later than two months from when the defect was discovered by the Buyer. Any notices of default and notices of claims must be made in writing, either by clicking the contact us button www.hellyhansen.com/customer-service or by calling the seller at 1-866-435-5902.

SELLER’S DEFAULT

If the product suffers from defects or the Seller does not deliver the product or delivers the product later than the agreed time of delivery, and the defects and/or the delay is not caused by the Buyer or circumstances for which the Buyer is liable, the Buyer may exercise his or her cancellation rights under applicable provincial laws. The Seller will be responsible for any return shipment costs of any products returned pursuant to this section 10.

BUYER’S DEFAULT

If the Buyer does not fulfil its obligations under the Agreement, and the non-fulfilment is not due to the Seller or circumstances for which the Seller is liable, the Seller may, depending on the circumstances, exercise its rights under applicable provincial laws.

If the Buyer does not submit payment according to the Agreement, the Seller can choose to confirm the Agreement and demand that the Buyer pays the purchase amount (fulfilment). In the event of material breach of the payment obligation or other material breaches of the contract, the Seller may terminate the Agreement. The Seller can also choose to cancel the Agreement if the Buyer does not submit payment within a reasonable extended period of time determined by the Seller.

PENALTY INTERESTS/DEBT COLLECTION CHARGES

If the Buyer does not submit the payable amount in accordance with the Agreement, the Seller may charge interest in the amount of & 1,8 % (effective annual interest rate of & 18 %).

In the event of payment failure, the Seller may, upon prior notice, submit the claim to debt collection. The Buyer is liable for any charges pursuant to applicable provincial collection laws.

PERSONAL INFORMATION – PRIVACY

The Seller will process the Buyer’s personal information to comply with its obligations under the Agreement. The personal information of Buyers under the age of 16 will not be collected without consent from the Buyer’s parent or legal guardian.

If the Buyer has provided his or hers consent (or the parent or legal guardian of someone under 15 has consented), the Seller may use the Buyer’s personal information for other purposes, for example sending advertising material or information about products. Such voluntary and informed consent may be given by the Buyer upon entering into the Agreement.

The Buyer can contact the Seller if the Buyer has any questions about the Seller’s collection, use, disclosure or storage of his or her personal information, or if the Buyer wants to withdraw his or her consent to the Seller’s continued collection, use, disclosure or storage of the Buyer’s personal information, or to change their personal information.

The Buyer may access the Seller’s privacy policy by clicking on the relevant link. www.hellyhansen.com/about-us/privacy-policy

SEVERABILITY

If any part or parts of the terms and conditions contained in this Agreement and the Order confirmation are held to be invalid, the remaining parts will continue to be valid and enforceable. Nothing in this Agreement affects any statutory rights of consumers that cannot be waived or limited by contract.

DISPUTE RESOLUTION AND JURISDICTION

The parties shall try to settle any disputes amicably. If an amicable settlement cannot be reached, the matter shall be settled before the courts.

This Agreement is regulated by applicable Canadian federal law and applicable provincial laws. Legal venue is in British Columbia, Canada.

Czech Republic

Agreement – Helly Hansen

1. Parties

The website www.hellyhansen.com (the “Website”) is a site operated by Helly Hansen Deutschland GmbH, (the “Seller”), whose registered address is Gustav-Heinemann-Ring 212, D-81739 München. The Seller’s VAT number is HRB122012. The buyer is the person stated as buyer in the Order (the “Buyer”). The Seller supplies the products (“Products”) listed on the Website.

These conditions of sale constitute, together with the Order and the Order Confirmation, the total contractual basis for the purchase (the “Agreement”).

2. Prices

The prices referred to in the Website include VAT but exclude delivery costs. Information about the total amount to be paid by the Buyer, including environmental fees, where relevant, and all other fees and delivery costs, and the purchase specification of each element of the total price, is given in the order (“Order”) before payment is made.

3. Entering into the agreement

The Seller will acknowledge receipt of the Order electronically. All Orders are subject to acceptance by the Seller. As the acknowledgement of receipt is not acceptance of the Order, the Seller will confirm such acceptance to the Buyer by sending an e-mail that confirms that the Product has been despatched (the “Order Confirmation”). The Buyer shall review the Order Confirmation for any non-compliance with the Order both in terms of numbers, type of Product, price etc. Any discrepancy between the Order and the Order Confirmation shall be reported to the Seller as soon as reasonably possible either by clicking the contact us button http://www.hellyhansen.com/customer-service or by calling the Seller on 228 880 955.

To the extent permitted by law, the Seller cannot be held liable for and is not bound by writing or typing errors occurring in the communication with the Buyer.

Where the Product is out of stock, the Seller may offer the Buyer information about alternative Products.

In order to be able to shop at the Website, the Buyer must be over 18, legally capable of entering into binding contracts and acting in his/her personal capacity and not in the course of trade. The Seller reserves the right to cancel Orders made by Buyers acting in the course of trade.

4. Payment

5. Delivery etc.

Delivery will be made to the address stated in the Order Confirmation. The Buyer chooses the method of delivery from the choices offered upon ordering.

The date of delivery will depend on the Buyer’s chosen method of delivery and will appear in the Order Confirmation. If more than one Product is ordered, the Seller reserves the right to send the Products in separate shipments.

6. Ownership of the product

7. Right of cancellation

The Buyer may cancel the purchase of the Product at any time for any or no reason within seven working days, beginning on the day after he/she received the Product. The right of cancellation may be exercised even if the Product is free from defects and either before or after the Product has been delivered. Where the Product has been delivered and the Buyer wants to cancel the purchase, the Buyer must return the Product to the Seller. The Seller will bear the costs of returning the Product and will refund the price paid. When the Buyer returns a Product to the Seller because the Buyer has cancelled the Agreement in accordance with this section 7, the Seller will process the refund due to the Buyer as soon as possible and, in any case, within 30 days of the day the Seller receives the returned Product.

8. Return Policy:

WE OFFER A 30-DAY FREE RETURN POLICY

If you are not satisfied with your product for any reason, you can return it to us or exchange for a different size or colour within 30 days of receiving it. We will issue you a full refund for the price you paid for returned item(s).

HOW TO RETURN A PRODUCT:

To return a product, please visit https://www.hellyhansen.com/en_cz/returns and register your return with us.

-You can then send the product back free of charge by sticking the shipment label provided by us to the outside of the box.

-Please hold on to your proof of postage.

HOW TO REQUEST AN EXCHANGE:

To exchange a product for a different size or colour please visit https://www.hellyhansen.com/en_cz/returns and register your exchange with us.

-We will order your new item and you can then send the unwanted product back free of charge by sticking the shipment label provided by us to the outside of the box.

-Please hold on to your proof of postage.

ITEMS MAY BE RETURNED/EXCHANGED IF:

-The products are unwashed and unused (you can of course try the item on for fit)

-The product is in its original undamaged packing (a carefully opened package is fine)

-All tags are attached

-The product is complete (e.g. both items of a pair must be returned)

-You have kept your proof of postage in case the return is lost in transit

IMPORTANT: If you send us your returns without contacting customer service and acquiring the return number we may not be able to process your return, and cannot guarantee a refund.

9. Product not in accordance with order, defective or damaged on delivery

When the Buyer receives the Product, he/she should examine whether or not the Product is in accordance with the Order and whether the Product has been damaged during transport or whether the Product suffers from defects. If the Product is not in accordance with the Order, has been damaged during transport or suffers from defects, the Buyer must give notice to the Seller in accordance with section 10. The Seller will refund or replace Products which are damaged, defective or not in accordance with the Order on delivery.

10. Claims in the event of defects of the product after delivery

If at any time after delivery the Product is found to be defective, the Buyer must, within reasonable time after the Buyer became aware of the defect, send a notice to the Seller of the defect. This must be done no later than two months from when the defect was discovered by the Buyer. Any notices must be made in writing, either by clicking the contact us button www.hellyhansen.com/customer-service or by calling the seller on 228 880 955. Where the Product is defective, the Buyer must return the defective Product to the Seller. The Seller shall bear the costs of returning the Product and will refund or replace the defective Products.

11. Default interest

If the Buyer does not submit the payable amount price in accordance with the Agreement, the Seller may charge interest in the amount of 1,5%.

12. Personal information – privacy

The Seller will process the Buyer’s personal information to comply with its obligations under the Agreement. The Seller will also use the Buyer’s personal information to inform the Buyer of Products similar to those purchased by the Buyer, unless the Buyer tells the Seller that he/she does not want to receive such information.

Where the Buyer has provided his/her prior consent, the Seller may use the Buyer’s personal information for sending the Buyer advertising material or information on the Seller’s Products different from those purchased by the Buyer. Such voluntary and informed consent may be given by the Buyer upon entering into the Agreement.

The Buyer can contact the Seller, either by phone on 228 880 955 or by clicking the contact us button http://www.hellyhansen.com/customer-service if the Buyer has any questions about the Seller’s use of the Buyer’s personal information, or if the Buyer wants to withdraw his/her consent for the use of his/her personal information for marketing purposes, access his/her personal information, amend it or ask for its deletion.

The Buyer may access the Seller’s privacy policy by clicking on the relevant link. www.hellyhansen.com/about-us/privacy-policy

13. Dispute resolution and jurisdiction

The parties shall try to settle any disputes amicably. If an amicable settlement cannot be reached, the matter shall be subject to the jurisdiction of the Czech Republic courts.

This Agreement and any dispute or claim arising out or in connection with the subject matter of this Agreement will be governed by the laws of Czech Republic.

France

AGREEMENT – HELLY HANSEN

1. PARTIES

Le site Web www.hellyhansen.com (le « site Web ») est un site exploité par Helly Hansen France SARL (le « marchand »), dont le numéro d’entreprise est le 300521689 et l’adresse est le 11 rue du Pré Faucon, PAE Les Glaisins, 79 940 Annecy le Vieux, France. Le numéro de TVA du vendeur est FR34300521689. Il est possible de communiquer avec le marchand en composant le 800 915 284.

L’acheteur est la personne qui effectue la commande (« l’acheteur »). Le marchand offre les produits (« produits ») affichés sur le site Web.

Ces conditions de vente, de même que la commande et la confirmation de commande, constituent la base contractuelle totale de l’achat (l’« entente »).

2. PRIX

Les prix affichés sur le site Web n’incluent pas toutes les taxes applicables.

3. CONCLUSION DE L’ENTENTE

Dans la mesure où la loi le permet, le marchand ne peut être tenu responsable des erreurs d’écriture ou de frappe présentes dans la communication avec l’acheteur, et il n’y est pas lié.

Si le produit est en rupture de stock, le marchand peut offrir à l’acheteur des renseignements sur des produits substituts.

Le marchand se réserve le droit d’annuler des commandes effectuées par des acheteurs agissant dans la pratique du commerce.

Afin de pouvoir faire des achats sur le site www.shop.hellyhansen.com, l’acheteur doit avoir atteint l’âge de la majorité dans sa province de résidence.

4. PAIEMENT

5. LIVRAISON ET AUTRES

La livraison sera effectuée à l’adresse indiquée sur la confirmation de commande. L’acheteur choisit une méthode de livraison parmi les choix offerts au moment de passer la commande.

La date de la livraison dépendra de la méthode de livraison choisie et apparaîtra sur la confirmation de commande.

6. RISQUES LIÉS AU PRODUIT

7. DROIT D’ANNULATION

8. Politique de retour:

NOUS OFFRONS UNE POLITIQUE DE RETOUR GRATUIT DE 30 JOURS

COMMENT RETOURNER UN PRODUIT :

Pour retourner un produit, veuillez consulter le site https://www.hellyhansen.com/fr_fr/returns et enregistrez votre retour auprès de nous.

-Vous pouvez ensuite renvoyer le produit gratuitement en utilisant le code QR fourni lors de l’enregistrement de votre retour en ligne.

-Veuillez conserver votre preuve d’affranchissement.

COMMENT DEMANDER UN ÉCHANGE :

Pour échanger un produit contre une taille ou une couleur différente, veuillez consulter le site https://www.hellyhansen.com/fr_fr/returns et enregistrez votre échange avec nous.

-Nous commanderons votre nouvel article et vous pourrez ensuite renvoyer gratuitement le produit non désiré en utilisant le code QR fourni lors de l’enregistrement en ligne de votre retour.

-Veuillez conserver votre preuve d’affranchissement.

LES ARTICLES PEUVENT ÊTRE RETOURNÉS/ÉCHANGÉS SOUS LES CONDITIONS SUIVANTES :

-Les produits n’ont été ni lavés ni utilisés (vous pouvez bien sûr essayer l’article)

-Le produit est placé dans son emballage d’origine et ce dernier n’est pas endommagé (un emballage ouvert avec soin peut être retourné)

-Toutes les étiquettes sont attachées

-Le produit est complet (par ex., les deux éléments d’une paire doivent être retournés)

-Vous avez conservé une preuve d’envoi au cas où votre retour serait perdu durant le transport

PRODUIT NE CORRESPONDANT PAS À LA COMMANDE, DÉFECTUEUX OU ENDOMMAGÉ AU COURS DE LA LIVRAISON

Lorsque l’acheteur reçoit le produit, il lui incombe de vérifier si celui ci correspond à la commande, s’il a été endommagé au cours du transport ou s’il est défectueux. Dans l’un ou l’autre des cas, l’acheteur doit en informer le marchand conformément à la section 9. Le marchand remboursera ou échangera alors les produits endommagés, défectueux ou qui ne correspondent pas à la commande.

9. CRÉCLAMATIONS EN CAS DE PRODUITS DÉFECTUEUX, ET DÉLAIS ALLOUÉS POUR LES RÉCLAMATIONS EN CAS DE RETARDS

10. DÉFAILLANCE DU MARCHAND

11. DÉFAUT DE PAIEMENT DE L’ACHETEUR

12. FRAIS RELATIFS AUX INTÉRÊTS MORATOIRES ET AU RECOUVREMENT DE DETTES

Si l’acheteur n’effectue pas le paiement en vertu de l’entente, le marchand peut percevoir des intérêts de 1,8 % (taux d’intérêt annuel de 18 % en vigueur).

13. RENSEIGNEMENTS PERSONNELS – CONFIDENTIALITÉ

Si l’acheteur a des questions au sujet de la collecte, de l’utilisation, de la divulgation ou de la conservation de ses renseignements personnels, s’il souhaite retirer son consentement ou modifier ses renseignements personnels, il peut communiquer avec l’agent du service de la protection de la vie privée du marchand par téléphone en composant le 800 915 284, ou par courriel au marshall.rutman@hellyhansen.com.

L’acheteur peut consulter la politique de confidentialité du marchand en cliquant sur le lien suivant : www.hellyhansen.com/about-us/privacy-policy.

14. DISSOSIABILITÉ

15. RÈGLEMENT DE LITIGES ET JURIDICTION

Les parties doivent essayer de régler les litiges à l’amiable. Si une entente à l’amiable ne peut être conclue, la question devra être réglée devant les tribunaux.

La présente entente est régie par la loi fédérale et les lois française applicables. Le procès aura lieu en France.

United Kingdom

AGREEMENT – HELLY HANSEN

PARTIES

The website www.hellyhansen.com (the “Website”) is a site operated by Helly Hansen UK Ltd, company number 00791202, (the “Seller”), whose registered address is at Unit G3(A) Birkbeck House, Colliers Way, Phoenix Park, NG8 6AT Nottingham. The Seller’s VAT number is GB 196425142. The Buyer is the person stated as Buyer in the Order (the “Buyer”). The Seller supplies the Products (“Products”) listed on the Website.

These conditions of sale constitute, together with the Order and the Order Confirmation, the total contractual basis for the purchase (the “Agreement”).

PRICES

The prices referred to in the Website include VAT but exclude delivery cost. Information about the total amount to be paid by the Buyer, including environmental fees and all other fees and delivery costs, and the purchase specification of each element of the total price, is given in the order (“Order”) before payment is made.

ENTERING INTO THE AGREEMENT

The Seller will acknowledge receipt of the Order electronically. All Orders are subject to acceptance by the Seller. As the acknowledgement of receipt is not acceptance of the Order, the Seller will confirm such acceptance to the Buyer by sending an e-mail that confirms that the Product has been despatched (the “Shipping Confirmation”). The Buyer shall review the Shipping Confirmation for any non-compliance with the Order both in terms of numbers, type of Product, price etc. Any discrepancy between the Order and the Shipping Confirmation shall be reported to the Seller as soon as reasonably possible either by clicking the contact us button http://www.hellyhansen.com/customer-service, by calling the Seller on 0115 896 2388.

Seller cannot be held liable for and is not bound by writing or typing errors occurring in the communication with the Buyer.

Seller reserves the right to cancel an order or a part of an order if the Product is out of stock. If out of stock, the Seller can choose to offer the Buyer information about alternative Products. The Seller reserves the right to cancel Orders made by Buyers acting in the course of trade.

In order to be able to shop at www.hellyhansen.com, the Buyer must be over 18.

PAYMENT

DELIVERY ETC.

Delivery will be made to the address stated in the Order Confirmation. The Buyer chooses the method of delivery from the choices offered upon of ordering.

The time of delivery will depend on the Buyer’s chosen method of delivery and will appear at the Order Confirmation. If more than one Product is ordered, the Seller reserves the right to send the Products in separate shipments.

THE RISK FOR THE PRODUCT

The Buyer holds the responsibility for the Product from the time the item is delivered to the Buyer according to the Agreement. If the time of delivery has arrived and the Buyer fails to personally take delivery of the Product at the appointed delivery time, the Buyer will be responsible for any loss or damage which is due to the Product itself.

RIGHT OF CANCELLATION

The Buyer may cancel the purchase of the Product within seven (7) working days from the date of receipt of the Product pursuant to the EC (Protection of Consumers in Respect of Contracts Made by Means of Distance Communication) Regulations 2001. The right of cancellation may be exercised even if the Product is free from defects and prior to the Product being delivered.

Return Policy:

WE OFFER A 30-DAY FREE RETURN POLICY

HOW TO RETURN A PRODUCT:

To return a product, please visit https://www.hellyhansen.com/en_gb/returns and register your return with us.

-You can then send the product back free of charge with the QR code provided when your return is registered online.

-Please hold on to your proof of postage.

HOW TO REQUEST AN EXCHANGE:

To exchange a product for a different size or colour please visit https://www.hellyhansen.com/en_gb/returns and register your exchange with us.

-We will order your new item and you can then send the unwanted product back free of charge with the QR code provided when your return is registered online.

-Please hold on to your proof of postage.

ITEMS MAY BE RETURNED/EXCHANGED IF:

-The products are unwashed and unused (you can of course try the item on for fit)

-The product is in its original undamaged packing (a carefully opened package is fine)

-All tags are attached

-The product is complete (e.g. both items of a pair must be returned)

-You have kept your proof of postage in case the return is lost in transit

IMPORTANT: If you send us your returns without contacting customer service and acquiring the return number we may not be able to process your return, and cannot guarantee a refund.

INSPECTION OF THE PRODUCT

When the Buyer receives the Product, he or she is recommended to examine whether or not the Product is in accordance with the order and whether the Product has been damaged during transport or whether the Product suffers from defects. If the Product is not in accordance with the order or suffers from defects, the Buyer must give notice of default to the Seller.

CLAIMS IN THE EVENT OF DEFECTS AND PERIOD ALLOWED FOR CLAIMS IN THE EVENT OF DELAYS

If the Product has a defect, the Buyer must, within reasonable time after the Buyer became aware of the defect, make a default notice to the Seller and of his intention to make a claim. This must be done no later than two months from when the defect was discovered by the Buyer. Any notices of default and notices of claims must be made in writing, either by clicking the contact us button http://www.hellyhansen.com/customer-service or by calling the seller on 0115 896 2388.

SELLER’S DEFAULT

If the Product suffers from defects or the Seller does not deliver the Product, and the defects and/or the failure to deliver is not caused by the Buyer or circumstances for which the Buyer is liable, the Buyer may exercise the rights under applicable UK consumer law.

BUYER’S DEFAULT

If the Buyer does not submit payment according to the Agreement, the Seller can choose to confirm the Agreement and demand that the Buyer pays the purchase amount (fulfilment). In the event of material breach of the payment obligation or other material breaches of the Agreement, the Seller may terminate the Agreement. The Seller can also choose to cancel the Agreement if the Buyer does not submit payment within a reasonable extended period of time determined by the Seller.

PERSONAL INFORMATION – PRIVACY

The Seller will process the Buyer’s personal information to comply with its obligations under the Agreement. The personal information of Buyers under the age of 15 will not be collected without consent from the Buyer’s parents or guardians.

Where the Buyer has provided his or hers consent, the Seller may use the Buyer’s personal information for other purposes, for example sending advertising material or information about Products. Such voluntary and informed consent may be given by the Buyer upon entering into the Agreement.

The Buyer can contact the Seller, either by phone 0115 896 2388 or by clicking the contact us button http://www.hellyhansen.com/customer-service if the Buyer has any questions about the Seller’s use of personal information, or if the Buyer wants to seize the use of or change Buyer’s personal information.

The Buyer may access the Seller’s privacy policy by clicking on the relevant link. www.hellyhansen.com/about-us/privacy-policy

DISPUTE RESOLUTION AND JURISDICTION

The parties shall try to settle any disputes amicably. If an amicable settlement cannot be reached, the matter shall be settled before the courts.

This Agreement shall be governed by the laws of the United Kingdom and subject to the [exclusive / non-exclusive] jurisdiction of the UK Courts.

Helly Hansen Unsolicited Ideas Policy

You are very important to us and we want to know how we can better serve you and what you think of our products. We periodically run campaigns that ask for your participation and submission of ideas. Please check our website for any new campaigns. http://www.hellyhansen.com/.

We cannot, however, accept any unsolicited ideas from you regarding the company’s product and business. What is a new idea to you could be one that we are already familiar with, is in the planning /development stage, or in the public domain. Therefore, to ensure protection and fairness to both of us, we cannot accept your ideas, concepts or artwork unless we have asked for them. Any concept or artwork received will not be subject to confidentiality rules, nor can we be held responsible for it in any way.

Thank you for your understanding.